How to File claim on Daraz- Daraz Seller Complete Guide 2021

Every Business has some drawbacks. Another major problem with online store is that people don't physically see the product which can create misconception. This causes problems for both seller and the buyer. Or often times people put fake orders and the all that returns back to seller causing packaging waste. Sellers should always be aware of any return and missing packages. You would often find yourself in situation where a financial transection is concerned. In this time, Daraz has a very organized system to consult the platform and discuss the issue in detail. It is known as claim and is accessible through seller center.

How to file a Claim:

Go to Seller Centre → Seller Support → you will find reasons and you can file the claim as suitable to your situation.

Type of Claim:

There are many situations after which you are eligible to claim. But it is not confirm that each claim will be accepted or you will be compensated. Following are the situations after which you must claim. Note that claims made within 30days are only acceptable.

1, Returns:

If a customer wrongfully returns the item, while the seller has delivered the right product.

2, Packages not returned after failed delivery:

i, If the packages are not returned soon after it has moved to failed delivery then it might mean that it has been returned to the wrong person.

ii, Parcel could also be lost in the system which is very rare and a claim can only help

3, The parcel is stuck in shipped tab for a long time:

This happens mostly due to system error or if the package is lost by Daraz. In most cases you will already be compensated but it is better to file claim to avoid any possible loss.

Times you wont be Compensated:

1, You have exceeded the date of return of failed delivery. It is important to know that claims can only be filed within 30 days and any claim made after it will not be entertained.

2, The claim of returned product from the customer is genuine.

3, You have no evidence of the claim.

How to make sure the Claim will be accepted?

It is not confirm that each claim made will be accepted or a compensation will be provided. Only true claims with video evidence will be acceptable. Therefore it is important to always record the video while packaging the product. Incase of the discrepancy it will benefit the seller.

How will seller be compensated for accepted claims?

You will be soon notified if your claim is accepted. The money associated with your loss will be returned back to you. It will appear in the financial transection within 2-3 payment cycle.

Above is the complete process of Daraz claims. Hope it has clarified your concerns and has given you a detailed overview. If you have any other topics that you want to know more about, then comment below.

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