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What happens when the product is returned on Daraz? -Complete Guide for Daraz Seller 2021

1, What is return Product?

Daraz has a policy where customer can return the product within 7 days of receiving it. This return can only be applied if the product received is not what they ordered. Change of mind is not applicable.

2, How can a product be returned?

Seller will be notified when a product is returned through the official email address registered with the platform. Also seller will be notified when the customer has dropped off the product and all the relevant update. Once the customer requests the return, a shipping label is generated and the customer packs the product and ships it to the nearest hub till it reaches back to the seller.

3, What happens when the product is return?

When a product is returned the first consequence is that the amount is deducted from sellers account statement without even verification. The amount is the price of the product only and shipping fee is not deducted.

4, How will the product be returned?

Seller can collect the product from the hub they dropped off the package. The package will come with a form that will detail why the customer has returned their product. If the product is damaged, exchanged or alternate, a claim can be made within 30 days of receiving the returned product. In case the product is not returned after 30days the seller can claim for no product return. Also know that the amount will be refunded if the claim is correct. But video evidence is necessary for it.

Returns from customer will increase your return rate and reduce your chance to participate in campaigns, submit products for seller picks and can lead to delisting of the shop. Therefore it is necessary to ensure that right product is listed and all videos are recorded while packing to avoid fake returns.

This is all for the returns on Daraz. Comment down below whether you have faced any issue personally or did this article helped you in any way?

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